Help Center

1. How do I place an order?
To place an order, simply browse our collection of exquisite perfumes on our website and add your desired items to your shopping cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment details securely.

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2. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard) and other secure online payment gateways.

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3. What are your shipping options and costs?
We offer standard and expedited shipping options to cater to your needs. Shipping costs and estimated delivery times will be calculated at checkout based on your location and chosen shipping method.

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4. Do you offer international shipping?
Yes, we offer international shipping to select countries (South East Asia and Middle East countries only). International shipping costs and delivery times may vary depending on the destination. For other countries please get in touch with our team at alyaraemporium@gmail.com. Additional charges may apply.

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5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.

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6. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 14 days of receipt for an exchange, provided the product is unused and in its original packaging. Please contact us at alyaraemporium@gmail.com for any return queries

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7. Do you offer refunds?
No, we do not offer refunds. However, we offer eligible returns in accordance with our return policy credit points of equal value to the perfume into your account for your next purchase. Once we receive and inspect the returned item(s), we will process your return within 14 business days.

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8. What if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact our customer service team immediately with photos of the damaged item(s). We will work swiftly to resolve the issue and provide you with a replacement as necessary.

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9. Can I cancel or modify my order after it has been placed?
We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, we may not be able to make changes or cancel it, but we will do our best to accommodate your request.

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10. How can I contact customer service?
If you have any questions, concerns, or feedback, our customer service team is here to assist you. You can reach us via email at alyaraemporium@gmail.com. We strive to respond to all inquiries promptly and provide exceptional customer support.